HOW WE HANDLE PERSONAL INFORMATION

This notice describes how personal information may be collected, used, stored, and shared when customers visit our store, communicate with us, or complete a transaction.

Information Customers Provide

We may collect information submitted directly through the store, including:

• Name
• Email address
• Telephone number
• Billing and shipping address
• Order details
• Product selections
• Customer service messages
• Return or refund information
• Account information
• Communication preferences

Payment card details are generally processed through authorized payment providers rather than stored directly by Surhacnve™.

Information Collected Through Store Use

When customers browse the store, technical information may be collected automatically, such as:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed
• Time spent on the store
• Referral source
• Cookie identifiers
• Approximate location derived from network information
• Shopping cart and checkout activity

Why Information Is Used

Personal information may be used to:

• Process and fulfill orders
• Confirm payments
• Arrange delivery
• Provide tracking information
• Respond to customer requests
• Review returns and refunds
• Prevent fraud or unauthorized activity
• Improve website performance
• Maintain business records
• Comply with legal obligations
• Send promotional messages when permitted

Service Providers

Information may be shared with companies that support store operations, including:

• Ecommerce platform providers
• Payment processors
• Warehouses
• Shipping carriers
• Customer support services
• Website hosting providers
• Fraud-prevention services
• Analytics and advertising providers
• Professional advisers

These providers receive information only as reasonably necessary to perform their services or meet legal requirements.

Cookies and Similar Technologies

Cookies may be used to remember customer preferences, maintain shopping carts, support checkout, understand website use, measure advertising performance, and improve store functionality.

Browser settings can be used to restrict cookies, although disabling essential cookies may prevent certain store features from functioning correctly.

Marketing Communications

Customers may receive promotional emails when they have provided consent or when another lawful basis applies. Every promotional email should include an unsubscribe option.

Transactional messages relating to orders, payments, security, delivery, or customer service may still be sent after marketing preferences are changed.

Information Retention

Records may be retained for as long as reasonably required to:

• Complete transactions
• Provide customer service
• Resolve disputes
• Maintain financial records
• Detect fraud
• Meet tax, accounting, or legal obligations

Information that is no longer required may be deleted, anonymized, or securely archived.

Customer Privacy Requests

Depending on applicable law, customers may have rights to request access, correction, deletion, restriction, or a copy of certain personal information.

Requests can be sent to service@surhacnve.com. We may need to verify the requester’s identity before completing a privacy request.

Data Security

Reasonable administrative, technical, and organizational measures are used to protect personal information. No online service or transmission system can guarantee absolute security, and customers should use secure devices and protect their account credentials.

International Processing

Store service providers may process information in countries outside the customer’s place of residence. Where required, appropriate legal safeguards should be used for international data transfers.