PRIVACY NOTICE
How Surhacnve™ Handles Your Information
This Privacy Policy explains how Surhacnve™, operated by Vuori Inc., may collect, use, store, and share information when customers browse our website, communicate with us, or purchase products.
By using our website, you acknowledge the practices described in this policy.
Information You Provide
Depending on how you interact with the store, you may provide information such as:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order information
- Product selections
- Customer support communications
- Return or refund details
Payment information is generally processed through authorized payment providers rather than stored directly by Surhacnve™.
Information Collected During Website Use
Certain technical information may be collected automatically when you browse the website.
This can include:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Referring pages
- Approximate browsing location
- Interaction information
- Cookie and session identifiers
This information may be used to operate the website, understand performance, improve navigation, prevent misuse, and support marketing measurement where legally permitted.
How We Use Information
Customer and visitor information may be used to:
- Process and fulfill purchases
- Arrange delivery
- Send order confirmations
- Provide shipping updates
- Respond to customer questions
- Process returns and refunds
- Maintain account functionality
- Detect suspicious transactions
- Prevent fraud and misuse
- Improve products and website functionality
- Understand store performance
- Provide marketing communications where permitted
- Meet legal, tax, and regulatory requirements
Cookies and Similar Technologies
Surhacnve™ may use cookies and related technologies to keep the store functioning correctly and improve the browsing experience.
Cookies may support:
- Shopping cart functions
- Checkout sessions
- Website preferences
- Security
- Analytics
- Advertising measurement
- Remembered settings
Browser settings can often be used to restrict or remove cookies. Disabling certain cookies may affect website functionality.
Advertising, Measurement and AppLovin
We work with third-party advertising and measurement providers, including AppLovin Corporation, to measure advertising performance, understand how visitors interact with our website, support relevant advertising, and improve advertising services.
When permitted by applicable law and your privacy choices, AppLovin may collect or receive certain information through pixels, cookies, scripts, and similar technologies, including information about your device, browser, advertising interactions, and activity on our website.
We use appropriate privacy controls to respect applicable consent and opt-out choices regarding advertising and related data processing.
For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/
Service Providers
We may use third-party providers to support business operations such as:
- Website hosting
- Ecommerce infrastructure
- Payment processing
- Order fulfillment
- Shipping
- Customer support
- Analytics
- Fraud prevention
- Email services
- Marketing technology
These providers may process information only as necessary to deliver their services or as otherwise permitted by applicable law.
Payment Information
Payment transactions may be handled by external payment processors.
Surhacnve™ does not intend to store complete payment card credentials on its own systems when those details are processed directly by an authorized payment provider.
Data Security
We use reasonable administrative and technical safeguards intended to protect customer information.
However, no online transmission, platform, or storage system can be guaranteed to be completely secure.
Customers should also protect their own login credentials and avoid sharing account access with unauthorized parties.
Your Privacy Choices
Depending on applicable law and your location, you may have rights regarding personal information, including the ability to request:
- Access to certain information
- Correction of inaccurate information
- Deletion of eligible information
- Information regarding certain data practices
- Withdrawal from selected marketing communications
Requests may be submitted to:
We may need to verify your identity before processing certain requests.
Marketing Communications
Customers who receive promotional emails can generally unsubscribe through the link provided in those communications.
Transactional messages relating to purchases, shipping, security, returns, or account activity may still be sent when necessary.
Data Retention
Information may be retained for as long as reasonably necessary to:
- Complete customer transactions
- Maintain business records
- Resolve disputes
- Prevent fraud
- Meet tax and accounting obligations
- Comply with legal requirements
Retention periods may differ depending on the type of information involved.
Children’s Privacy
Surhacnve™ is intended for general consumer shopping and is not designed to intentionally collect personal information from children where parental consent would be legally required.
Policy Updates
This Privacy Policy may be updated when our services, technology, legal obligations, or business practices change.
The version posted on the website will represent the current policy.