CHECKOUT AND PAYMENT INFORMATION

Surhacnve™ uses supported payment services to authorize and process transactions. Available payment methods are displayed during checkout and may vary according to customer location, device, order value, and payment provider availability.

Commonly Supported Methods

Depending on the checkout configuration, customers may be able to use:

• Major credit cards
• Major debit cards
• Approved digital wallets
• Platform-supported accelerated checkout
• Other payment options displayed at checkout

A payment method is available only when it appears as an active option during checkout.

Payment Authorization

Submitting an order authorizes the payment provider to verify and process the transaction. Some banks may temporarily reserve the order amount before the final charge is completed.

Surhacnve™ does not control temporary authorization holds. The customer’s bank can provide additional information about the release schedule for pending funds.

Billing Information

Customers should enter billing information exactly as it appears on the payment account. Incorrect details may result in:

• Declined payment
• Additional verification
• Delayed order processing
• Automatic cancellation

Payment Security

Transactions are processed through payment systems that use security measures appropriate to online commerce. Full payment card information is generally handled by the payment provider and is not made directly available to Surhacnve™.

Currency

Prices are displayed in the currency shown on the store or checkout page. A bank or card issuer may apply currency conversion charges, international transaction fees, or other account-specific costs.

These external charges are determined by the financial institution and are not collected by Surhacnve™.

Failed or Duplicate Payments

When a payment appears unsuccessful, customers should verify their bank account before submitting another order. Some failed attempts may still appear temporarily as pending authorizations.

For suspected duplicate charges, contact service@surhacnve.com with the order number and payment details excluding the complete card number.

Refund Destination

Approved refunds are normally returned to the original payment method. We cannot redirect a refund to an unrelated card, bank account, or payment profile.

When the original account has been closed, the customer should contact the issuing financial institution for guidance.

Payment Assistance

For checkout assistance, contact:

Email: service@surhacnve.com
Phone: (888) 860-8454