CUSTOMER CARE DESK

Questions are welcome before or after an order. Our support team can assist with product information, order updates, delivery questions, damaged packages, returns, refunds, and general store inquiries.

Email Support

Email: service@surhacnve.com

When contacting us about an existing purchase, please include:

• Your full name
• Order number
• Email address used at checkout
• A brief description of the request
• Clear photographs when reporting damage, defects, or an incorrect item

Providing complete information helps us review your request efficiently.

Telephone

Phone: (888) 860-8454

Phone support availability may vary during weekends, public holidays, and periods of high order volume. Email is recommended when photographs or order documentation are required.

Business Information

Company: Vuori Inc.
Address: 890 Prospect St, La Jolla, CA 92037, USA
Brand: Surhacnve™

Please do not send merchandise to the business address without receiving return authorization. Unauthorized packages may not be accepted or correctly matched to an order.

Response Expectations

We aim to answer customer messages within two business days. More time may be required when a request involves a shipping carrier, payment provider, warehouse review, or product inspection.