Contact Surhacnveโข
Weโre Here When You Need Us
Questions about sizing, an existing order, delivery, returns, or one of our products?
The Surhacnveโข customer care team is available to help make your shopping experience as clear and straightforward as possible.
Email Support
For general questions and order assistance:
When contacting us about an existing purchase, please include your order number and the email address used during checkout whenever possible. This helps us locate your order more quickly.
Phone
You may also contact us at:
(888) 860-8454
If we are unable to answer immediately, please leave the relevant order information and a way to reach you.
What We Can Help With
Our customer care team can assist with:
- Product information
- Sizing and fit questions
- Order status
- Shipping and tracking questions
- Address corrections before shipment
- Damaged or incorrect items
- Return requests
- Refund status
- Payment-related order questions
- General store inquiries
Order Changes
If you need to correct an address, size, color, or other order detail, contact us as soon as possible.
Orders move into processing shortly after they are placed. Once a package has entered fulfillment or has already shipped, certain changes may no longer be possible.
We will always review your request and let you know what options remain available.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please email us with:
- Your order number
- A brief description of the issue
- Clear photographs of the product
- Clear photographs of the packaging when relevant
Providing this information helps us review the issue efficiently.
Business Information
Surhacnveโข
Operated by Vuori Inc.
Email: service@surhacnve.com
Phone: (888) 860-8454
Customer messages are generally reviewed during normal business days. Response times may be longer during weekends, public holidays, product launches, or periods of unusually high order volume.