DELIVERY JOURNEY

Shipping and Order Fulfillment

This policy explains how Surhacnve™ prepares, dispatches, and delivers orders placed through our online store.

Order Review

Orders are reviewed after payment authorization. During this stage, we may verify:

  • Product availability
  • Shipping details
  • Billing information
  • Payment authorization
  • Possible duplicate or unusual transactions

Orders containing incomplete or inconsistent information may be temporarily placed on hold while we contact the customer.

Processing Time

Most orders are prepared within 1–3 business days after payment confirmation. Processing time is separate from carrier transit time.

Orders placed during weekends, public holidays, promotional events, or periods of unusually high demand may require additional preparation time.

Delivery Estimates

Estimated delivery periods are displayed during checkout when available. Typical delivery ranges may include:

  • United States: approximately 5–12 business days after dispatch
  • International destinations: approximately 7–20 business days after dispatch

These timeframes are estimates rather than guaranteed arrival dates. Customs reviews, weather, regional service interruptions, address corrections, and carrier delays may affect delivery.

Shipping Confirmation

Once an order has been dispatched, the customer may receive a shipping confirmation containing tracking information. Tracking activity can take several business days to appear after the shipping label is created.

Address Responsibility

Customers are responsible for reviewing their shipping address before submitting an order. Surhacnve™ is not responsible for delivery issues caused by:

  • Missing apartment or unit numbers
  • Incorrect postal codes
  • Misspelled street names
  • Outdated addresses
  • Addresses changed after dispatch
  • Refusal or failure to collect a parcel

Contact service@surhacnve.com promptly when an address correction is needed. We cannot guarantee that changes can be completed after warehouse processing begins.

Split Deliveries

Orders containing several items may be dispatched in separate packages. Each shipment may have a different tracking number and delivery date. A partial delivery does not necessarily mean that an item is missing.

Customs and Import Charges

International customers may be responsible for customs duties, import taxes, handling charges, or other fees assessed by the destination country. These charges are not included in the product price unless expressly stated at checkout.

Surhacnve™ does not control local customs assessments and cannot predict the amount of these charges.

Delayed Tracking

Tracking information may pause while a package moves between facilities or crosses an international border. A temporary lack of updates does not always indicate that the parcel has been lost.

Customers should contact us when tracking has shown no meaningful movement for an extended period. We may ask the carrier to investigate before offering a replacement or another resolution.

Delivered but Not Located

When tracking shows a package as delivered, customers should first:

  • Check around the delivery location
  • Ask household members or building staff
  • Review any delivery photograph or carrier note
  • Check nearby secure areas
  • Contact the local carrier office

Report unresolved delivery concerns to service@surhacnve.com as soon as possible.