DELIVERY JOURNEY
At Surhacnve™, we want the delivery experience to feel as considered as the products themselves.
Every order is reviewed before fulfillment so that product selections, shipping information, and package preparation can be checked before dispatch.
Order Processing
Most orders require approximately 2–4 business days for processing before shipment.
Processing may include:
- Order verification
- Payment confirmation
- Inventory allocation
- Product handling
- Packing
- Shipping label preparation
Business days generally exclude weekends and major public holidays.
During seasonal promotions, holidays, new product releases, or periods of increased demand, processing may require additional time.
Estimated Delivery
After an order has been processed and transferred to the carrier, estimated delivery within the United States is generally:
Standard Shipping: approximately 5–10 business days
Actual transit time depends on the delivery destination, carrier network, weather, and local service conditions.
For destinations outside the United States, where international shipping is available, delivery times may vary significantly depending on the destination country and customs processing.
Shipping Charges
Available shipping methods and any applicable shipping charges are shown during checkout before payment is completed.
Shipping rates may depend on factors such as:
- Destination
- Package size
- Package weight
- Available carrier service
- Promotional shipping offers
The checkout page should always be considered the final shipping-rate reference for the order being placed.
Tracking Your Package
Once your package has been dispatched, tracking information will normally be sent to the email address associated with the order.
Carrier tracking systems may require some time to update after a label has been created.
If tracking information does not show movement immediately, please allow the carrier additional time to scan the shipment into its network.
Address Accuracy
Customers are responsible for reviewing their delivery information before submitting an order.
Please verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State
- ZIP or postal code
- Contact information
If you notice an error, contact service@surhacnve.com as quickly as possible.
We cannot guarantee address changes after an order has entered fulfillment.
Delivery Delays
Occasional delays may occur because of circumstances outside our direct control, including:
- Severe weather
- Carrier network congestion
- Transportation interruptions
- Public holidays
- Regional service disruptions
- Customs inspections
- Incorrect or incomplete delivery information
Surhacnve™ will assist with available tracking information, but carrier transit delays may not always be preventable.
Packages Marked Delivered
If tracking shows that a package has been delivered but you cannot locate it, we recommend first:
- Checking around the delivery location.
- Asking household members or building staff.
- Checking nearby secure delivery areas.
- Contacting the carrier using the tracking information.
If the package still cannot be located, contact us at service@surhacnve.com and include your order number.
International Orders
Where international delivery is offered, the recipient may be responsible for import duties, customs charges, taxes, or local handling fees imposed by the destination country.
These charges are separate from product and shipping charges collected by Surhacnve™ unless specifically stated during checkout.